FAQs
After the initial booking online all other payments will be processed the day of service after your clean.
We will always do our best to handle everything with care, but accidents DO happen. If something does get broken, we are insured & bonded and we will provide compensation for the inconvenience.
Tipping is optional and at your own discretion, but is appreciated by your cleaning team.
You may cancel anytime you like. Just give us a call or email us.
No problem! You can reschedule via phone call or email. Make sure to reschedule by 3pm the day before your cleaning to avoid a last minute rescheduling fee. ($35)
If you are home you can let them in. You can also provide us with a door code, or lockbox code for a spare key.
If you are not 100% satisfied with your service, please reach out to us s we can make it right.
Two- but it depends on your home and your needs. In some occasions we will send three or four.
We provide all of our own supplies and equipment for our teams. If you prefer us to use your supplies please let us know ahead of time.
Yes please- so that we can stay focused on our task, we ask that you pick up any obstacles such as clothing, toys, or household items before the clean.
Yes please- we need electricity and water to clean, so please make sure utilities are on and functioning.
For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.
